Archived: Arran Manor

Updated 30 November 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection that was unannounced. The inspection was completed by one inspector on 25 October 2017.

Before the inspection, the provider completed a Provider Information Return [PIR]. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report. We also reviewed other information that we held about the service such as notifications, which are events which happened in the service that the provider is required to tell us about, and information that had been sent to us by other agencies. This included a report from Healthwatch, which is a national independent champion for consumers and users of health and social care in England.

During our inspection we spoke with four people who used the service, three members of staff and the registered manager. We also spoke with two people's relatives.

We looked at records and charts relating to five people and two staff recruitment records. We looked at other information related to the running of and the quality of the service. This included quality assurance audits, training information for care staff and arrangements for managing complaints.

Updated 30 November 2017

Arran Manor is registered to provide residential care and support for up to 22 elderly people. At the time of our inspection 20 people were using the service. At the last inspection of this service on 1 October 2014, the service was rated Good. At this inspection we found that the service remained Good.

The home is located in a residential area of Hornchurch in the London Borough of Havering. The provider of the service is an individual who is responsible for the day-to-day management of the service. Therefore, they are not required to have a separate manager that needed to be registered with the CQC.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered care homes, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive safe care. Staff were appropriately recruited. Sufficient staff were available to provide care and support to meet people’s needs. People were protected from the risk of harm and appropriate risk assessments were in place to provide safe care. People received their prescribed medicines from competent staff who were trained to administer medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision, training and on going professional development they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People were encouraged and supported to make decisions about their care and welfare. Where people's ability to consent to their care fluctuated, the manager sought appropriate guidance and followed legislation designed to protect people's rights and freedom.

People continued to develop positive relationships with the staff who were caring and treated them with respect. People had personalised care plans that enabled staff to provide consistent care and support in line with their personal preferences. People knew how to raise a concern or make a complaint. The manager had implemented effective systems to manage any complaints that they may receive.

The service continued to have a positive ethos and an open culture. The manager was a visible role model in the home. People and their relatives told us that they had confidence in the manager’s ability to provide high quality managerial oversight and leadership to the home. The manager continued to monitor the quality of the service provided to ensure that people’s needs were being met and that they were supported in a way that they wanted.