We carried out a review of the data available to us about Loyalty Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Loyalty Care Ltd, you can give feedback on this service.
Loyalty Care Ltd is a domiciliary care agency providing personal care and support to people in their own homes. At the time of the inspection the agency was supporting three people.
People’s experience of using this service and what we found
People and their relatives spoke highly of their care and how it was managed. Relatives described the service as “amazing” and “really good.” People’s care was always attentive, compassionate and kind. Staff treated them with dignity and respect.
The provider developed care plans with people and their relatives, which set out their likes, care preferences and communication needs.
Staff received regular training, supervision and competency checks so they could support people well. They felt supported in their roles by the registered manager. There were enough staff to meet people's needs. People were visited by the same staff who they were familiar with and who knew their needs and how they liked to be supported. The provider’s recruitment processes helped to make sure only suitable staff were employed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to monitor the quality of the service and make improvements were required. People, relatives and staff were asked to give feedback about the service. Relatives and staff felt the registered manager led the service well with passion and commitment.
People and their relatives knew how to raise issues or complaints and found the registered manager responsive, approachable and experienced. Relatives told us they and the people who used the service were very pleased with their care and could not fault it.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Last rating and update
The service was registered with us on 7 May 2021 and this was the first inspection.
Why we inspected
The service was inspected based on the date they were registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.