23 September 2011
During a routine inspection
People were cared for in an environment that allows privacy; they commented on the amount of day space as well as the size of individual bedrooms. We noted that all staff were addressing and interacting with people respectfully, confirming what had been expressed previously. We saw the activities coordinator interacting positively and engaging in both one to one activities as well as group activities.
Generally the people living at Blair House spoke positively about how staff included them in the care and confirmed that staff asked for their consent to care and treatment as required. For example one person said that staff conferred with them about a recent review of care with the consultant. They had been kept updated and their views had been sought so that decisions could be made.
Some people need more support than others in terms of personal care. We were told how this was approached so that they were encouraged to be as independent as possible. We received a lot of positive comments about the care and the attitude and approach of staff. One person said 'The staff look after me very well. I'm very happy here. Another person had been in many care environments and commented that 'Blair House is the best place I've been'.
We were told that the home organise regular medical and psychiatric reviews and health care professionals such as community nurses visit frequently.
Those people spoken with were very relaxed around staff and said that they were listened to so that any concerns could be addressed. People living at the home, when asked, said that they felt 'safe' and they trusted staff and were confident that any concerns would be listened to and addressed.
Overall people told us that they are consulted about their care and about aspects of the running of the home. Interviews confirmed that the general running of the home is consistent.