We carried out a review of the data available to us about Lavender Meadows on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Lavender Meadows, you can give feedback on this service.
Lavender Meadows is an extra care service. The service offers independent living to people in their own apartments with access to on-site personal care. People are supported by staff during pre-arranged care calls. At the time of our inspection there were 18 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People said they felt safe living at Lavender Meadows and staff understood their role in safeguarding people from the risks of abuse or discrimination. Any potential risks to providing people’s care and support had been identified and staff arrived when people were expecting them. Checks on staff practice ensured they followed good practice in relation to medicines management and infection control.
Staff were suitably trained to effectively meet people’s needs. People were referred to other healthcare professionals to maintain their health and safety. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were positive about the caring attitude of the staff team and staff understood the importance of developing relationships with people and promoting equality and diversity. People were involved in making decisions about their care.
Care plans provided staff with information about people’s abilities and dependencies and how they wanted to be supported. People had opportunities to engage in activities in communal areas to prevent them becoming socially isolated or lonely.
People and relatives spoke highly of the management team and staff felt valued and supported. A system of audits and checks ensured regulations were met and the quality of the service maintained. There was culture of sharing learning to improve outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 15 July 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service and to give the service its first rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.