Excel Care Group

Excel Care Group is a domiciliary care agency providing personal care to people in their own homes. The service mainly provides support to people with end of life care. At the time of our inspection there were 42 people using the service.

People’s experience of using this service and what we found

People and their relatives told us they felt safe when receiving care. The service had appropriate safeguarding policies in place and staff were supported to raise concerns, when necessary. Staff were recruited safely. Staff did not always record care visits. We have made a recommendation about this. Risk assessments did not always contain additional information to support staff.

Staff felt supported by the registered manager and completed a combination of online and face to face training. Staff supported people to eat and drink, staff encouraged people with their fluid intakes. Staff supported people to access healthcare.

Staff supported people with kindness. People felt supported with dignity and respect. People and their families were involved in reviews about their care. Staff supported people to express their views. We received positive feedback about the kindness and caring nature of staff.

Care plans were not always personalised with additional information about the individual. Staff had good knowledge about people as individuals and had taken the time to get to know people, and their likes, better. St aff supported people and their families with compassion at the end of their lives. There was an appropriate complaints policy in place. People felt able to discuss any concerns with the registered manager.

The registered manager completed regular audits at the service which had recently been updated. The audit did not include an action plan however this was updated during the inspection. The service worked well with other professionals. People, their relatives and staff felt supported by the registered manager and were able to express their views.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have made a recommendation about the recording of care calls.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.