Bentley Court Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Bentley Court Care Home is a ‘care home’ with nursing care. The service can accommodate up to 77 people. At the time of the inspection 54 people were using the service. The service provides support to people over 65 and younger adults including those with physical disabilities and people living with dementia. This was a responsive inspection based on concerns shared by partner agencies. Our assessment of the service started on 11 September 2024 and ended on 21 October 2024. Three inspectors, a medicines inspector and an Expert by Experience carried out an unannounced visit to the home on 11 September 2024. During this assessment we looked at the key questions of Safe and Well Led. For those key questions we did not inspect, we used the ratings awarded at the last inspection to calculate the overall rating. We found people received safe care in line with their wishes. Systems for recording and analysing accidents and incidents were used effectively. Staff received sufficient training to provide safe and effective care. Processes for the administration of medicines required strengthening. People were protected from the risk of abuse. The home was well managed, with staff feeling supported and comfortable to raise concerns. An audit schedule was in place and being followed, to ensure any shortfalls in practice were identified and actions generated to drive improvements. People and relative’s views were sought both through meetings and questionnaires. Feedback gathered from these processes was also used to improve people's experiences.

People's experience of this service

During the assessment we spoke with 12 people and their relatives. We received positive feedback from people, their relatives, staff and health and social care professionals who worked with the service. One person told us, “It’s excellent here. The place is spotless.” A relative told us, “We think it is run well. It’s a pleasant place to be.”