Lomack Healthcare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

As part of this assessment, we looked at 1 quality statement for the key question of caring. This was ‘independence, choice and control.’ Staff supported people to be part of their own care planning. Choice was communicated to people in a way they could understand, so they could make their own decisions. People were supported to have maximum control over their lives. Where people lacked capacity to make decisions, there were robust assessments in place, taking the persons wishes into consideration and ensuring any decision was in the persons best interests.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were fully supported to maintain and develop their independence. A relative told us, “The staff try their best to promote [family members] independence. They encourage them to do small things like put their clothes in the washing machine or put their shoes away. We had [family members] at home for a long time and I notice them doing things for themselves now that they never did at home.”

Staff understood the importance of supporting people to maintain or develop their independence. One staff member said, “We take small steps to help maintain people’s independence by encouraging them to complete small tasks for themselves. They will put their dishes in the sink and put their clothes in the washing machine. Its working well and help with independence.”

People were encouraged to maintain their independence and do as much as they could for themselves. We saw a vegetable patch in the garden where people were encouraged to grow their own produce. We saw photographs in the home of people doing their shopping and other tasks around the house.

People’s communication needs were assessed before a care package commenced to ensure they were supported to make decisions about their care. Care plans contained up to date information about people’s needs including their choices and preferences. They contained information for staff guidance to promote people’s independence in areas such as getting in and out of bed. In one person’s care plan we saw a detailed plan which allowed the person to remain as independent as possible, for example ‘encourage me to sit up in bed, I can shuffle my body round then staff take my hands to support me when getting off my bed’. We saw information about what was important to people and how their support needed to be delivered to maintain their independence.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.