We carried out a review of the data available to us about Helping Hands Rothwell on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Rothwell, you can give feedback on this service.
Helping Hands Rothwell is a domiciliary care agency providing personal care to people in their own homes. The service provides support to older people, people with dementia, people with a physical disability, people with a learning disability and autistic people. At the time of our inspection there were 22 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
People’s experience of using this service and what we found
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received good support which equipped them with their right skills and knowledge to deliver safe, person- centred care. Recruitment processes were in place and most checks were done robustly. The registered manager and provider assured us that going forward they would make sure every check would be consistently robust and safe.
Right Care:
Care was personalised and responsive to people’s needs. People who used the service and their relatives were very happy with the service and confirmed they were involved in planning their care. Everyone was complimentary about the staff. Where required, people received good support with eating and drinking and medication. People received support from staff who were reliable and arrived on time. Feedback about consistency of support workers was generally positive although some people said they would like a smaller team.
Right Culture:
The service was consistently well-led. The management team promoted values that included involvement, respect, independence and quality. Staff had a good understanding of sound care principles such as privacy, dignity and confidentiality. Effective systems were in place for engaging with people who used the service, their relatives and staff. The service had received many compliments which evidenced people received person-centred care. Staff and management worked in partnership with other professionals and agencies.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 May 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.