• Community
  • Community healthcare service

My House

Overall: Good read more about inspection ratings

46 Robinsway, Hersham, Walton-on-thames, KT12 5QN 07706 066241

Provided and run by:
Mrs Alexanna Katherine Ferran de Pol

Latest inspection summary

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Background to this inspection

Updated 24 August 2023

The provider is a registered midwife and lactation consultant who offers private tongue-tie services to the community within Richmond, Kingston and Spelthorne local authority areas.

The service is registered with the CQC to provide the following regulated activity:

Surgical procedures

The provider is qualified to undertake frenulotomy divisions for babies up to the age of one year, however the procedure is normally done on babies aged from new-born to six months old. Divisions on older babies with teeth or other conditions of the mouth are referred to the NHS.

The provider is a sole trader and the clinician who undertakes the regulated activity. This will be the first CQC inspection since registration in 2021.

Frenulotomy services

Some babies are born with a condition called tongue-tie, which has the medical name ankyloglossia. In this condition, the fold of skin under the tongue connecting the tongue to the bottom of the mouth is shorter than usual, which restricts movement of the tongue. This can cause problems with breastfeeding and the baby may not gain weight at the normal rate.

Some babies require a surgical intervention in order to release the tongue, which is known as a frenulotomy or frenotomy. These services may be offered by the NHS or independent healthcare professionals (such as doctors, dentists and midwives). For treatment on the NHS, patients need a referral from a health visitor, community midwife or GP. Parents can also directly seek advice from private practitioners.

Private and NHS funded frenulotomy services can be provided in people’s homes, clinics or other community settings where the procedure does not necessitate the administration of general or local anaesthesia.

In this report, we use the term ‘parent’. This describes the birth parent or primary carer of the baby and refers to persons who hold legal responsibility for the baby.

Overall inspection

Good

Updated 24 August 2023

This was the first time we inspected the service. We rated it as good because it was safe, effective, caring, responsive, and well led:

  • The midwife practitioner, additionally qualified as a lactation consultant, had training in key skills, understood how to protect babies and their parents from abuse, and managed safety well.
  • Risk assessments were completed for all patients using an evidence-based standard assessment tool. The practitioner recognised risks to babies, acted on them and kept good care records.
  • According to feedback we received, the practitioner treated babies and their parents with compassion and kindness, took account of their individual needs, and helped parents understand the condition. There was a high level of aftercare available to parents following the procedure.
  • Parents could access the practitioner when they needed it and did not have to wait long for assessment or treatment. The practitioner provided emotional support to parents and made it easy for them to give feedback.
  • The process of seeking and recording consent was thorough and included sufficient information to allow for informed decisions to be made by the parent.
  • The practitioner followed national guidance and there was evidence of quality monitoring through audit.

However:

  • The practitioner did not have a formal arrangement for safeguarding support or advice from their employing trust or local authority.