DCC South Derbyshire Home Care

Updated 18 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we had received about the service since registration. We used this information to plan our inspection.

During the inspection

We spoke with 3 people who used the service. We spoke with 6 staff members, including the registered manager, domiciliary service organisers (DSO’s) and care workers. We reviewed a range of records, including 10 people’s care plans and 3 medicine administration records. We looked at 2 staff files in relation to recruitment. A variety of records relating to the management of the service were reviewed, including policies and procedures.

Updated 18 May 2023

About the service

DCC South Derbyshire Home Care is a domiciliary care agency providing personal care to people in their own homes. The service supports younger people and older people, including those living with dementia. At the time of our inspection there were 50 people using the service who received personal care. Many people using the service were in receipt of a short-term service, with an aim of providing reablement support following a hospital stay or illness.

People’s experience of using this service and what we found

People were kept safe from the risk of abuse as staff understood how to recognise and report abuse. Risks to people were assessed and reviewed as their needs changed so staff could support them safely. There were enough staff to ensure people’s needs were met and care calls were monitored so people received them on time. People received their medicines as prescribed and supported to manage this independently where appropriate. Staff understood their responsibilities to report accidents and incidents and lessons were learned when things went wrong.

Full assessments of people’s needs and choices were carried out and reviewed regularly. Staff were suitably trained to carry out their roles and the provider encouraged staff to learn and develop. There were effective systems in place to refer to, and share information with, relevant healthcare professionals and agencies both internally and externally. This meant people were supported to maintain their health and well-being.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us consistently that staff were kind and caring. Staff were passionate about providing dignified care and helping people to regain independence.

Care was personalised and staff knew people well, and what was important to them. People’s diverse needs were considered, and information was made available to people in a way that they could understand. There was a clear complaints policy in place which was shared with people.

The service was well-led. Staff instilled a positive culture and worked in partnership with relevant agencies to support people to achieve good outcomes. Managers and staff understood their roles and responsibilities. Quality assurance checks were completed to ensure the service remained safe. The provider sought and valued feedback from people and staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.