We carried out a review of the data available to us about Infinite Homecare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Infinite Homecare Limited, you can give feedback on this service.
Infinite Homecare Limited is a domiciliary care service providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 10 people.
People’s experience of using this service and what we found
People and relatives were happy with the support they received and spoke positively about staff. One person told us, “The service is excellent, they are always on time.” A relative said, “Very caring, super service.”
Risks to people’s health, safety and well-being were effectively managed. Medicines were administered safely. The provider had effective infection prevention and control systems in place.
Effective recruitment procedures were in place and there were enough staff employed to meet people’s needs. Staff received regular training and supervision to provide care in a person-centred way.
Support was personalised and based on people's assessed needs and preferences. Staff worked effectively with external professionals to ensure people received the support they wanted and needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People and their relatives were involved in making decisions about their care. Staff respected people’s privacy and dignity and promoted their independence. People and relatives were aware of the provider’s complaints procedure and felt confident to raise concerns.
Systems were in place to monitor and develop standards at the service. Feedback was sought and valued. The provider promoted continuous learning and improvement.
This was an 'inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection of this service which registered with CQC on 4 June 2021.
Why we inspected
This was a planned inspection to rate the service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.