We carried out a review of the data available to us about Smart Choice Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Smart Choice Healthcare Ltd, you can give feedback on this service.
Smart Choice Healthcare is a domiciliary care agency providing care to people in their own homes. The service provides support to younger people, older people, people living with dementia, people living with a physical disability and people living with mental health needs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 18 people using the service, of which eight people were being supported with the regulated activity of personal care.
People’s experience of using this service and what we found
People and their relatives provided positive comments about the care and support provided. Comments included, “[Family member] has regular [staff] who interact well and definitely try to do their best to keep [family member] safe. Another relative commented, “[Family member] is safe with the [staff]. The knowledge that I know [family member] is in safe hands allows me to go on holiday.”
Care plans and risk assessments provided guidance and information to staff to deliver person centred care. People and their relatives told us they had been involved in the care planning process.
A process was in place which supported the recruitment of suitable staff. Staff were supported to complete an induction process which prepared them for their role. The registered manager completed checks of staff knowledge and skill to ensure they delivered safe care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives found the staff to be caring and dignified in their role. Comments included, “The staff genuinely care.” And, “[Staff] don’t seem to rush [family member] which is good, and they seem to be patient.”
A quality assurance system was in place which monitored and reviewed the quality and standard of care provided. The findings were used to drive change and improvement.
People, their relatives and staff found the registered manager to be supportive and approachable.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08 July 2021 and this is the first inspection.
Why we inspected
This inspection was a planned review based in the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.