12 April 2023
During a routine inspection
Kimarchie Health and Social Care is a domiciliary care service providing personal care. The service provides support to people with dementia. At the time of our inspection there were 6 people using the service.
People's experience of using this service and what we found
There was no evidence of audits or an improvement plan. The provider had policies in place to support the management of the service. Staff told us there was a positive culture at the service.
Risk assessments were detailed and regularly reviewed. We found learning was shared with staff through emails, supervision and team meetings. Staffing levels were safe and there were enough staff to meet people's needs. Staff were on time to care visits and people received care from staff they knew. Staff were safely recruited.
Relatives were involved in the assessment, planning and review of care. Staff received an induction, training, shadowing and competency checks. All staff were up to date with mandatory training.
People were treated with kindness and protected from discrimination. People's privacy, dignity and independence were respected. Systems and processes were in place to respond to people's concerns and complaints.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 May 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Enforcement
We have identified a breach in relation to good governance.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.