We carried out a review of the data available to us about Helping Hands Rainham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Rainham, you can give feedback on this service.
Helping Hands Romford is a domiciliary care agency and is based in the London Borough of Havering. The service provides personal care to elderly people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of our inspection, the service provided personal care to nine people in their own homes.
People’s experience of using this service
Risks were identified and were assessed to help ensure people received safe care. People told us they felt safe when receiving support from staff. Staff were aware of how to safeguard people from the risk of abuse. Systems were in place to ensure staff attended calls on time. Systems were in place to prevent and minimise the spread of infections when supporting people. Pre-employment checks had been carried out to ensure staff were suitable to work with people using the service. Medicines were being managed safely.
Staff had been trained to perform their roles effectively. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care from staff who were caring and had a good relationship with them. Staff respected people’s privacy and dignity. People were encouraged to be independent and to carry out tasks without support.
People received person-centred care. Care plans were person centred to ensure people received personalised support. Systems were in place to manage complaints and people’s communication needs were met.
Quality assurance systems were in place to identify shortfalls to ensure there was a culture of continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 May 2021 and this was the first inspection.
Why we inspected
This was a planned inspection based on when the service registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.