Hoyland Hall Residential Home

Updated 22 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 10 February 2021 and was announced.

Updated 22 April 2021

About the service: Hoyland Hall is a residential home that was providing personal care to 22 people over 65 at the time of the inspection. Some people who used the service were living with dementia.

People’s experience of using this service:

People told us they received safe, caring support at the service. At the last inspection we found four breaches of regulations associated with the safety and quality of care, however we found the registered manager had acted to put improvements in place and all regulations were now being met. People received their medicines when they needed them, and there were systems in place to ensure people were protected against the risk of abuse. The premises were kept clean and there was good infection control practice in place. There was a friendly and homely atmosphere at Hoyland Hall, and we saw people looked well cared for and relaxed.

There were sufficient staff to provide prompt care and support when people needed it. People told us, “There’s always someone at hand, they usually come quite quickly,” and “It’s well staffed, you can always find somebody.” When people needed support from healthcare professionals such as GPs, this was arranged promptly, and we saw staff followed advice they were given to ensure people’s health was maintained. Staff continued to be recruited safely and trained effectively, and they had formal and informal support from the registered manager at all times.

People’s needs were assessed and care was planned and delivered in a person-centred way, in line with legislation and guidance. Staff knew people and their needs well, and we saw caring interventions and conversations throughout our inspection. People said they enjoyed the meals they had at Hoyland Hall. Comments included, “Every meal I’ve had I’ve enjoyed,” “If you need a bit more they will offer,” and “They make a menu and if you don’t want anything just say and they don’t put it on your plate.”

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. When people were unable to make their own decisions about their care and support, the principles of the Mental Capacity Act (2005) were followed.

The registered manager asked people, their relatives, staff and health professionals for feedback about the home, and conducted audits and checks to further ensure the quality of care and support provided to people. Complaints and concerns were well managed, and we found both the registered manager and provider took prompt action to address the minor concerns we had during the inspection.

Rating at last inspection: Requires Improvement (report published in March 2018). The service had improved at this inspection.

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we are scheduled to return. We inspect according to a schedule based on the current rating, however may inspect sooner if we receive information of concern.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk