Marine View Rest Home

Updated 4 December 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This was a focussed inspection due to information of concern we had received.

Inspection team

This inspection was carried out by one inspector.

Service and service type

Marine View Rest Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

We gave a short notice period of the inspection. This was because of the COVID-19 (coronavirus) pandemic. We wanted to be sure that no-one at the service was displaying any symptoms of the virus and needed to know about the provider’s infection control procedures to make sure we worked in line with their guidance. Due to the COVID-19 (coronavirus) pandemic, we needed to limit the time we spent at the service.

What we did before the inspection

Before the inspection we reviewed the information we held about the service and the service provider. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law. We used this information to plan our inspection.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

Many people were either unable or unwilling to speak with us, however we spoke with the provider, the deputy manager, a retained care consultant and two care staff. We spent a short time in the home whilst people were eating their lunch. This allowed us to safely look at areas of the home and gave us an opportunity to observe staff interactions with people.

We reviewed a range of records. This included four people’s care records, medicine records, and further records relating to the quality assurance of the service, including accident and incident records.

After the inspection

We spoke with one person living at the service and one relative by telephone to gain further feedback around the care delivered.

Updated 4 December 2020

About the service

Marine View Rest Home is a residential care home providing nursing care and support for up to 19 people. At the time of the inspection, the service was supporting 13 people. People were living with a range of mental health needs including dementia and degenerative conditions.

People’s experience of using this service and what we found

Due to the COVID-19 pandemic, the provider had ensured that appropriate infection control procedures were in place to keep people safe. This included increased cleaning and ensuring adequate supplies of personal protective equipment (PPE) were available. Staff completed training in relation to COVID-19. We were assured the provider managed infection prevention and control through the COVID-19 pandemic.

The provider and staff had worked hard to develop strong leadership. Quality monitoring systems had been embedded and morale was high amongst the staff team. We received positive feedback in relation to the care people received and how the service was run. One relative told us, “It’s a terrific place with nice staff, they treat [my relative] well”.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Good (published 14 May 2019).

Why we inspected

We undertook this focused inspection in light of concerns we had received in respect to the care people were receiving. Concerns included quality monitoring and assessments of risk. A decision was made for us to inspect and examine those risks. Therefore, this report covers our findings in relation to the Key Questions: Is it Safe? and Is it Well-led?. We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe and Well-led sections of this full report.

For those key questions not looked at on this occasion, the ratings from the previous comprehensive inspection were used in calculating the overall rating at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Marine View Rest Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.