We carried out a review of the data available to us about Golden Hope Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Golden Hope Care Ltd, you can give feedback on this service.
Golden Hope Care Ltd is a domiciliary care agency providing care to older people in their own homes in Swindon and the surrounding area. At the time of our inspection 1 person was receiving the regulated activity of personal care from the service. Not everyone using the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
This person was protected from abuse and harm. A staff member demonstrated they knew how to report any concerns relating to people’s safety and the service had systems to report and investigate concerns. Risk assessments identified how potential risks should be managed to reduce the likelihood of people experiencing harm. The staff member understood the risks to people and delivered safe care in accordance with people's support plans.
There were sufficient staff deployed to keep people safe and meet their needs. The registered manager and a member of staff completed care visits. Two newly recruited staff were completing their training. A relative told us staff were punctual and the person had not experienced a missed visit. The service aimed to ensure only suitable staff were selected to work with vulnerable people, and checks were carried out to allow safe recruitment decisions to be made.
The staff received an induction and training to enable them to meet people's needs effectively. We saw that supervision meetings and spot checks were scheduled for staff who told us they felt supported by the registered manager to perform their role. The person was supported to have maximum choice and control of their life and staff provided them with care in the least restrictive way possible and acted in their best interests; the policies and systems in the service promoted this practice.
The person's care plan was person-centred and focused on what was important to them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 18 May 2021, and this is their first inspection.
Why we inspected
This was a planned inspection for a newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.