Sizwim Home Care

Updated 27 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 08 August 2022 and ended on 11 August 2022. We visited the location’s office 09 August 2022.

What we did before the inspection

We reviewed the information we received about the service. We sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager and one member of staff. We reviewed care records and spoke with the one person using the service about their experience of the care provided. We looked at other records relating to the management of the service including recruitment, staff training and supervision and systems for monitoring quality.

Updated 27 August 2022

About the service

Sizwim Homecare is a domiciliary care agency providing care and support to people who live in their own homes in Hull and surrounding areas. The service provides support to older people, people living with dementia, learning disabilities or autism spectrum disorder, and mental health needs. It also supports younger adults and people who have a sensory impairment. At the time of our inspection, there was one person using the service.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People were involved in decisions about their care and had maximum choice and control over their lives. Staff had a good understanding of the key requirements of the Mental Capacity Act 2005.

The service has a positive culture that was person-centred, open, inclusive and empowering. The registered manager was available, consistent and led by example. There was clear and effective governance systems to manage risks and drive improvements in the service.

The service had effective safeguarding systems, policies and procedures in place to safeguard people from abuse. Staff had an awareness of safeguarding procedures and the action to take to protect someone from abuse.

People were involved in managing risks, and risk assessments were person centred and reviewed regularly. Staff were trained in infection, prevention and control and had access to, and followed, clear policies and procedures.

Assessments of people’s needs were comprehensive with outcomes identified. People’s care and support needs were reviewed regularly and updated when changes occurred. People were involved in decisions about their health.

Staff completed a comprehensive induction. Supervision and appraisals were used to develop and motivate staff, review their practice and focused on professional development.

People were treated with dignity, respect and kindness. Staff had the right skills to ensure people received compassionate support. Staff used accessible means of communication whenever needed. People’s right to privacy and confidentiality was respected.

For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 09 June 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.