Archived: Freedom and Lifestyle Limited (t/a Midlands Community Homecare)

Freedom and Lifestyle Limited (t/a Midlands Community Homecare) is a domiciliary care agency providing personal care to older people, younger adults, people living with dementia, learning disabilities, autistic spectrum disorder or physical disabilities. At the time of our inspection there were 4 people receiving personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

The provider had not always ensured people's risk assessments contained enough information. People did not always know the name details of carers providing support. Audits completed by the provider required more information to demonstrate how information gathered was acted upon and used to support quality improvement. Care records did not always evidence how people and their relative’s improvement recommendations were acted upon.

People received effective care from staff who had received a detailed induction. Senior staff ensured staff were confident in providing support through training, observation and regular spot checks of their practice. People and their relatives were positive about the care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were responsive to the needs of each individual. They used a range of skills to aid communication and considered people's religious and cultural needs. Complaints and concerns were managed well and responded to in a timely way.

Staff told us the service was a good place to work as they were supported and encouraged to raise any concerns as people’s needs changed. They felt the culture of the service was positive and everyone was working to provide good care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 May 2021. This is the first inspection.

Why we inspected

This was a planned inspection to provide a rating for the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.