Archived: Choice Support - Samuel Close 3

Choice Support - Samuel Close 3 is a residential care home providing personal care to four people at the time of the inspection. The service can support up to five people.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to be as independent in their care as possible.

Right Care:

People’s care plans reflected their current needs. People were protected from the risk of infection. People were treated with dignity; their privacy was respected. People’s care records were in line with the Accessible Information Standard. People and their relatives were encouraged to participate in making decisions about their care and support. Staff showed an understanding of equality and diversity. Staff respected people’s choices and preferences. The registered manager knew what to do if someone required end of life care.

Right Culture:

There was a management structure at the service and staff were aware of the roles of the management team. The registered manager and staff worked as a team and in partnership with a range of professionals and acted on their advice to ensure people were supported to meet their needs. Staff received support through training, supervision and staff meetings to ensure they could meet people’s needs. Staff told us they felt supported and could approach the registered manager at any time for support. The provider had a system to manage accidents and incidents.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 May 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.