Updated 15 July 2024
The Oxford Branch is a domiciliary care service that at the time of this assessment was supporting 13 people in their own homes with a regulated activity of personal care. Not everyone using the service received personal care. CQC only inspects where people receive personal care, which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We carried out this between assessment 30 July 2024 to 9 August 2024. This was a responsive assessment as there had been concerns raised about the service and how it managed medicines, risks to people’s care and the governance, management and sustainability of the service. The service had made improvements and we found no evidence to support the concerns. We found the provider's quality assurance systems were effective, and medicines were well managed. People received their medicine as prescribed. An effective risk management process was in place and people told us they felt safe. The service is rated Requires Improvement and until we have assessed more quality statements in Effective, Caring and Responsive the rating for this service remains the same.