The Care Quality Commission
  • Care Home
  • Care home

Tanners

Overall: Good read more about inspection ratings

Stewart Close, Abbots Langley, Hertfordshire, WD5 0NU (01923) 681154

Provided and run by:
Community Integrated Care

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Tanners is a residential care home that provides personal care for up to 7 older autistic people or older people with learning disabilities and physical disabilities. At the time of the inspection six people lived at the home. This was the first assessment of this service carried out under our single assessment framework. Assessment activity took place between 8 May and 27 June. We visited the service on 8 May 2024. This was an unannounced assessment. We looked at 9 quality statements: learning culture, safeguarding, involving people to manage risk, safe effective staffing, medicines optimisation, assessing needs, consent to care and treatment, independence choice and control and governance, management and sustainability. We assessed whether the service met the Right Support, Right Care, Right Culture Guidance. We found people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s risk assessments and care plans provided staff with the information to care for people in a safe way. During the inspection visits, we spoke with 2 people who lived at the service and 1 visiting relative and 2 healthcare professionals. We spoke with staff on duty who included the registered manager. We carried out observations of care and support. Our observations included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We looked at a range of records and how medicines were managed.

10 August 2023

During a routine inspection

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Tanners is a residential care home that provides personal care for up to 7 older autistic people or older people with learning disabilities and physical disabilities. At the time of the inspection six people lived at the home.

People’s experience of using this service and what we found

Right Support:

People and their relatives told us they would like to see more opportunities to pursue their interest and try new activities within the home. We made a recommendation to the provider about this. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were safe and staff understood how to keep people safe. Medicines were administered safely. Staff supported people to integrate and be part of the community. Staff knew people’s needs and ensured each person received care and support that met their needs. People were supported to make decisions about their care.

Right Care:

The service worked in partnership with other health and social care professionals to ensure people received effective care. Medicines were managed safely. Risk assessments were in place to support and guide staff. People’s needs were assessed before they moved into the home. The home was well maintained, and the home had good infection control practices.

Right Culture:

The ethos, values, attitudes and behaviours of the registered manager and support staff adequately ensured people living at the home led confident, inclusive and empowered lives. People and their relatives told us, the service had improved since the new manager had started at the home and they felt the home was moving in the right direction.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service under the previous provider was good published (7 March 2019)

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Recommendations

We made a recommendation to the provider to ensure people were supported to participate in meaningful occupation and pursuing personal interests within the home.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.