Tawazun Health

We had not previously rated this location. We rated it as Good because:

• The service was inclusive and took account of patients’ individual needs and preferences. Staff made reasonable adjustments to help patients access services.
• Leaders had the skills and abilities to run the service. They understood and managed the priorities and issues the service faced.
• Leaders used systems to manage performance effectively. They identified and escalated relevant risks and issues and identified actions to reduce their impact.
• Staff actively and openly engaged with patients and the public to plan and improve services. They collaborated with partner organisations to help improve services for patients.
• The service controlled infection risk well. Staff used equipment and control measures to protect patients, themselves and others from infection.
• The service provided mandatory training in key skills to staff and made sure training was completed.
• Staff understood how to protect patients from abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.
• The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders.
• The service had staff with the right qualifications, skills, training and experience to keep patients safe from avoidable harm and to provide the right care and treatment.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs.
• Staff gave patients practical support and advice to lead healthier lives.
• Staff kept detailed records of patients’ care and treatment. Records were clear, up-to-date, stored securely and easily available to all staff providing care.
• The service planned and provided care in a way that met the needs of local people and the communities served.
• Staff supported and involved patients, families and carers to understand their condition and make decisions about their care and treatment.

However:

• On inspection we identified some policies that were out of date or did not have dates to identify when they were created.