We carried out a review of the data available to us about All Seasons Alton on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about All Seasons Alton, you can give feedback on this service.
All Seasons Alton is a domiciliary service providing personal care. The service provides support to younger and older adults who may be living with dementia, a physical disability, sensory impairment, learning disability or mental health diagnosis. At the time of our inspection there were ten people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives were happy with the service. Their feedback included, “I could recommend them to anyone” and “We have positive relationships with the carers and management.”
People were safe and safeguards were in place to protect them from the risk of abuse. Staff assessed a range of risks to people and there were detailed plans to ensure identified risks to people were managed safely. There were sufficient staff to support people consistently. People received their medicines safely from trained and competent staff. People and staff were protected from the risk of acquiring an infection. There was an open culture and staff were encouraged to report any concerns.
People’s needs were comprehensively assessed and the delivery of their care was based on legislative requirements and good practice guidance to achieve positive outcomes for them. Staff liaised with people and external agencies to provide their care and meet their healthcare needs. The provider ensured staff were fully supported in their role and had the required skills and knowledge. Staff supported people to eat and drink sufficient for their needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People and their relatives consistently told us staff treated them with kindness and compassion. People were encouraged and supported to express their views. Staff ensured people’s privacy, dignity and choices about their care were respected and promoted. Staff were trained to support people who wished to receive end of life care in their own home, with input from community-based health care professionals.
People received personalised care which was responsive to their needs and regularly reviewed. Information was available to people in accessible formats if required.
There was a clear strategy to enable the delivery of people’s care and support, underpinned by an open and inclusive culture. This achieved good outcomes for people. There was a clear governance framework, managers led the service well and staff at all levels understood their responsibilities. Processes were in place to ensure people and staff were able to express their views, including complaints and complements which were acted upon. The provider had robust quality assurance processes to monitor the quality of the service provided and to drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 May 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.