Archived: 1-7 Harley Street

Our rating of this location stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills and managed safety well. The service-controlled infection risk well. Staff assessed risks to patients and removed or minimised risk where possible.
• Staff provided good care and treatment, gave patients enough to drink, and checked if they were comfortable during their scans. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients. Consent processes were followed, and patients were advised on how to prepare for scans.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their scan results. They provided emotional support to patients where necessary.
• The service planned care to meet the needs of their patient population and took account of most patients’ individual needs. People could access the service when they needed it and did not have to wait too long for an ultrasound scan.
• Leaders ran services well using reliable information systems. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. The service engaged well with patients and all staff were committed to improving services.

However:

• We found the policies were not up to date and did not reference national guidance. During the last inspection, the absence of referencing to national guidance was highlighted as an area the service should take action to improve. On this inspection, we found this had not improved. We raised this with the registered manager who admitted lack of oversight and following the inspection, addressed this.
• Although the service had two trained staff to act as chaperones, it was identified that additional staff considered to act as chaperone in exceptional circumstances should also receive the necessary training.

Victoria Vallance

Director of Secondary and Specialist Healthcare