Dr Joy Medical Practice

Updated 15 March 2023

Background to Dr Joy Medical Practice

Dr Joy Medical Practice provides an independent doctor service and is located at 2 Lower Sloane Street, London, SW1W 8BJ. The service is located in the basement of a commercial block. In addition to routine family practice, the service also offers health screening for men and women. The service is open Monday – Friday 8:30am – 6:00pm. The clinical team comprises Dr Alison Hue-Williams with administrative support provided by a female practice manager (who has been trained to undertakes chaperone duties).

Dr Joy Medical Practice is registered with the Care Quality Commission to carry out the regulated activities of Treatment of disease, disorder or injury and Diagnostic and screening procedures.

Updated 15 March 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Dr Joy Medical Practice provides an independent doctor service based near Sloane Square, Central London. We carried out an announced comprehensive inspection at this location as part of our inspection programme.

Our key findings were:

• People had comprehensive assessments of their needs, which included consideration of clinical needs, mental health, physical health and wellbeing.
• There were clearly defined and embedded systems and processes to keep patients safe and safeguarded from abuse.
• The service was tailored to meet patients’ needs and delivered in a way to ensure flexibility, choice and continuity of care.
• We saw evidence of quality improvement activity. For example, clinical audits had been undertaken and all relevant staff were involved.

The areas where the provider should make improvements are:

• Take action to introduce a written safety alert protocol; governing how safety alerts are received, logged and, as necessary, acted upon.
• Take action to introduce protocols to ensure that the service is aware of patients’ other diagnoses or progress of conditions if they are seen in secondary care or admitted to hospital.
• Take action to introduce a written protocol for checking parental authority.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services