Archived: Arran

This unannounced inspection took place on 21 June 2017. The home was previously inspected in March 2015 when we rated it as ‘Good’. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘Arran’ on our website at www.cqc.org.uk’

The service had a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People told us they enjoyed living at Arran and were very happy with the care and support they received.

Systems were in place to protect people from the risk of harm. Staff were knowledgeable about safeguarding people and were able to explain the procedures to follow should an concerns be raised.

People were encouraged to be as independent as possible, while staff took into consideration their wishes, and any risks associated with supporting them. We saw people using the service received good support from staff who knew them well, and whose main aim was to support people to have the kind of life they wanted.

People received their medications in a safe and timely way from staff who had been trained to carry out this role.

The recruitment system helped the employer make safer recruitment decisions when employing new staff. New staff had received a structured induction and essential training at the beginning of their employment. An on-going training and support programme ensured staff maintained and developed their knowledge and skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People received a well-balanced diet that they were involved in choosing, shopping for and helping to prepare.

People’s care files provided detailed information about the areas they needed support in and reflected their preferences, which enables staff to provide individualised care. Support plans and risk assessments had been regularly evaluated to ensure they were meeting each person’s needs, while supporting them to reach their aims and objectives in a safe way.

People had access to social activities and education which were tailored to their individual needs and interests. The people we spoke with told us they enjoyed the activities they took part in.

The provider had a complaints policy to guide people on how to raise concerns and there was a structured system in place for recording the detail and outcome of any concerns raised. This was also available in an easy to read version that used pictures to help people understand the process.

There was a system in place to enable people to share their opinion of the service provided. We also saw an audit system had been used to check if company policies had been followed and the premises were safe and well maintained.

People who used the service understood the care and treatment choices available to them. We spoke with people who used the service and they explained how their needs were met and the choices they were given. One person said, 'I am involved in everything.'

Peoples' needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We spoke with people who used the service and they told us staff sat with them and explained their care plan to them.

People's health, safety and welfare was protected when more than one provider was involved in their care and treatment and when people were moved between different services. The provider ensured that appropriate information was passed on in a confidential manner.

Appropriate arrangements were in place in relation to obtaining, recording and administering medicines.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate records were maintained.

We saw that people who used the service had an individual care plan. This was person centred and based on individual needs. One person said, 'The staff talk to me about my care and we plan together.'

Safe practices were in place when dealing with food. People who used the service were encouraged to choose healthy options. One person said, 'I enjoy helping to cook the meals.'

The home was clean and systems were in place to reduce the risk and spread of infection. One person said, 'We have certain days for cleaning our bedrooms. Staff help where needed.'

We found that there were enough staff to meet people's needs. Staff were knowledgeable about their role and felt that the training they attended was good. One member of staff said, 'We do a lot of training and we are encouraged to develop.'

People knew how to complain if they needed to. The complaints procedure was available. People who used the service told us that any concerns are discussed and resolved. One person said, 'I can discuss concerns with any member of staff.'