Archived: Canna

Updated 20 February 2020

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

Canna is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people using the service about their experience of the care provided. We spoke with two members of staff, the registered manager and a visiting relative.

We reviewed a range of records. This included three people’s care records and medication records. We looked at three staff files in relation to recruitment, training and staff supervision. We also reviewed a variety of records relating to the management of the service, including audits, policies and procedures

Updated 20 February 2020

About the service:

Canna provides residential care services to adults with learning disabilities. It accommodates up to four people The home is located close to Rotherham town centre and has parking and public transport access as well as local facilities nearby.

People’s experience of using this service:

Staff routinely promoted choice and independence, and spoke to people respectfully upholding their dignity. Care plans were highly personalised which indicated that staff understood people’s needs well. Care was reviewed regularly to ensure it met people’s needs, and where changes were required these were implemented. Each person had various programmes in place to assist them in developing skills and promoting independence. A visiting relative told us: “They have definitely empowered [my relative.]”

Staff were trained in relation to how to keep people safe from the risks of harm or abuse, and there was information available in the home for people using the service and staff about what action to take if abuse was suspected. Staff were recruited safely, with appropriate background checks being made. Records showed staff received training in a wide range of relevant areas, and staff told us training was plentiful and useful

Medicines were well managed, although we identified one area for improvement in relation to “as required” medicines. We discussed this with the registered manager during the inspection and they described what action they would take to address this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People using the service were encouraged to be involved in meal planning and preparation, and their nutrition and hydration needs had been assessed and were monitored.

There was a system in place for monitoring the quality of service people received, and making ongoing improvements as part of the monitoring system.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Rating at last inspection:

The last rating for this service was good (published July 2017)

Why we inspected:

This was a planned comprehensive inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk