We carried out a review of the data available to us about Safe Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Safe Care Services Ltd, you can give feedback on this service.
About the service
Safe care services ltd is a domiciliary care service providing personal care and support to people living in their own homes. At the time of our inspection there were six people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right Support:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff to be involved in decisions about their care and support. People and their relatives felt involved. People were happy with the care and support they received. People were supported by staff who knew them well and had developed positive relationships with them. Staff respected people's preferences and treated people with dignity and respect.
People's needs were assessed, and they were supported by trained staff to meet their needs and keep them safe.
Quality assurance systems were in place to promote people's safety. Systems also ensured staff were supported and their knowledge and skills were kept up to date.
Right Care:
Staff were trained for their role and to provide safe care. Staff were trained in how to recognise abuse and protect people from avoidable harm. Staff knew how to use the whistle-blowing procedure.
People told us they received care and support from a regular and reliable staff team.
People received their medicines on time and as prescribed.
Right Culture:
The registered manager understood their responsibilities and worked in an open and transparent way. People and relatives said the registered manager was approachable and were confident to raise concerns or complaints. They said the registered manager always listened to any concerns and acted on them.
People and staff were supported by a management team who worked hard to promote a culture where people were valued and respected as individuals.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 June 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.