New Model Medicine Ltd

Updated 1 June 2023

New Model Medicine Limited provides online consultation, treatment and prescribing services for patients going through the menopause. Healthy lifestyle advice is also provided. Services are provided from 33 Tetherdown, London, N10 1NH.

Services are provided by a single-handed doctor. Administrative support is provided through a third-party administration agency, with one agent assigned to assist the provider.

Patients are able to access consultations via video. Appointments are booked online through the provider’s website (www.newmodelmedicine.com) and are available for two days per week (Tuesday and Wednesday).

The doctor is also the registered manager. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

Before the inspection we gathered and reviewed information from the provider. During the inspection we spoke to the Registered Manager. We also reviewed organisational documents including policies, procedures and patient consultation records. No patients were available for [GA1] interview on the day of inspection; however, we reviewed the online feedback provided to the provider following patient consultations.

The provider is registered with CQC to carry out the following regulated activities: diagnostic and screening procedures; treatment of disease, disorder or injury.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 1 June 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced inspection at New Model Medicine Limited. This was as part of our inspection programme. The service had not previously been inspected or rated.

The service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 for the services it provides.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Our key findings were:

• The service had systems to manage risk so that safety incidents were less likely to happen. Processes were in place to learn from incidents.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• People were treated with compassion, kindness, dignity, and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• There was a strong focus on continuous learning and improvement.

Whilst we found no breaches of regulations, the provider should:

• Continue to develop clinical audits to include more areas of practice such as prescribing and referrals.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services