We carried out a review of the data available to us about Progression Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Progression Care Limited, you can give feedback on this service.
The service is a domiciliary care agency which provides personal care services to people living in their own home. There were 13 people using the service at the time of the inspection.
People’s experience of using this service and what we found
People told us they received good quality care from consistent staff at agreed times. The provider had systems in place to reduce any identified risks related to people’s care and there were effective procedures in place to promote people’s safety, manage people’s medicines, respond to incidents and reduce the risks of people experiencing abuse or coming to avoidable harm. There were robust contingency plans in place to help ensure the service ran safely outside of office hours and in the event of an emergency.
The registered manager and senior staff were dedicated to their role. They promoted a clear vision and ethos, which reflected a positive, open service that provided personalised care. There were systems in place to monitor the quality of the service and plans in place to promote improvement. People told us they felt confident to approach staff and the registered manager and that their suggestions would be listened and responded to.
People’s needs were fully assessed to help ensure appropriate packages of care were in place to meet their needs. This included assessments in relation to nutrition, hydration, medicines, and the use of care related equipment. The provider was pro-active in involving other stakeholders to promote positive outcomes for people in relation to their health, medical conditions and overall wellbeing. The provider sought valid consent to care to help ensure the expectations and outcomes of care were clear. There were appropriate processes in place to gain people’s consent to care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff were caring and competent. Staff received appropriate training and ongoing support in their role. People told us they were treated with dignity and respect and staff promoted their choice and independence. People were involved in making decisions about their care and the provider considered people’s equality and diversity when planning and reviewing care.
The provider was responsive to people’s needs. They considered people’s abilities and independence when planning and reviewing their care. The provider worked with people and other stakeholders to make changes to care when needed to help them remain as independent as possible in their own homes. There were appropriate systems in place to respond to complaints and concerns.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 September 2021 and this is the first inspection.
Why we inspected
This service had not previously been inspected and we wanted to check that people were receiving safe care and support.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.