My Homecare Ripon

My Homecare Harrogate is a care at home service providing personal care to 20 people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have choice and control of their own lives where possible and where people needed support from others to make decisions or lacked capacity this wasn’t always recorded appropriately. We have made a recommendation in the effective key question of this report to improve these practices.

People and their relatives gave us mixed feedback regarding their call times and the manager confirmed recent staffing issues had impacted on some calls and recruitment plans were in place to resolve this.

People received person-centred support and staff knew people well. People and their relatives told us they were happy with the care they received. Peoples care plans covered all aspects of people’s lives and their preferences to ensure a personalised experience. People’s health and well-being needs were supported from the staff team who encouraged people to develop. People were empowered to have their say and to exercise their rights. Access to an advocacy service was available and used when needed.

Medicines were safely administered and recorded accurately. Individualised risk assessments were in place. Staff were confident they would raise concerns to safeguard people. Robust recruitment and selection procedures ensured suitable staff were employed. Staff were recruited safely and were trained to support people’s individual needs while ensuring their safety. People were supported by staff who encouraged people’s independence and were trained in dignity and respect.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 June 2021 and this is the first inspection.

Why we inspected

This was a planned first rating inspection. We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.