We carried out a review of the data available to us about Good Oaks Home Care Wimbledon & Kingston on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Good Oaks Home Care Wimbledon & Kingston, you can give feedback on this service.
Good Oaks Home Care Wimbledon & Kingston is a domiciliary care service registered to provide personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were nine people receiving personal care.
People’s experience of using this service and what we found
People and their relatives were happy with the care and support provided. Comments included, “My relative is happy with the support she’s getting from the carers”; “The couple of carers we have are very good” and “[Person] is happy with the care she’s receiving.”
People were protected from risk of avoidable harm. Comments included, “[Relative] definitely feels safe from the help she is getting” and “[Staff] make sure [person] is clean and washed and dressed, all the time.” Staff knew how to protect people from harm and understood their responsibility to report concerns. Risks to people were assessed and managed.
The provider ensured people received safe care from sufficient numbers of staff who knew them well. People received their medicines as required.
Staff followed the provider’s processes in line with best practice guidelines regarding the prevention and control of infection including those associated with COVID-19.
Staff were recruited safely and underwent induction before they started the job. Staff received training required for their roles and felt supported in their work. Staff followed guidance in relation to infection prevention and worked in a safe manner to reduce the risk of spread of infection.
People told us they had developed positive and meaningful caring relationships with staff. People were supported in a manner that maintained their dignity, confidentiality and privacy. They consented to the care provided to them and were supported to maintain their independence and to make choices about their daily living.
People’s needs were met. Staff supported them to access health services when required. Care plans were reviewed and updated to ensure people received care appropriate to their needs. People’s concerns were resolved in a timely manner.
The provider effectively used the systems in place to monitor and drive improvement in the quality of care. People, staff and relatives were involved in the running of the service and felt their views were valued and considered. Staff and management worked in partnership with other agencies, social and health professionals and external organisations.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 15 June 2021 and this is the first inspection.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and phone calls to engage with people using the service as part of this performance review and assessment.