Background to this inspection
Updated
25 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements.
We received information of concern about visiting arrangements at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 24 January 2022 and was unannounced.
Updated
25 February 2022
About the service
Amberley House is registered to provide accommodation for up to 42 older people who require personal care. The majority of people living at the home were living with dementia. Some people required nursing support and this is provided by the local community nursing team. At the time of the inspection, 40 people were living at the home, one person was in hospital.
People’s experience of using the service
People using the service benefitted from caring staff. People and their relatives told us they were treated with kindness, compassion and respect.
People were placed at the heart of the service and where possible, involved in decisions. People and staff told us they were listened to and care was individualised.
People’s care was provided safely. The staff team were consistent, staff knew people well and staff supported people to move safely around the service. People’s risks were known and managed well, promoting independence as far as possible. People were protected from discrimination because staff knew how to safeguard people.
People lived in a service which had a positive culture and was led by a dedicated senior team of staff including the registered manager, a manager and the deputy manager. Amberley House had good relationships with local healthcare professionals supporting people’s care.
Rating at last inspection:
At the last inspection, the service was rated as Good (The last report was published 31 March 2017).
Why we inspected:
This was a planned inspection based on the rating at the last inspection. The service remained Good.
Follow up:
We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned based on the rating. If we receive any concerns, we may bring our inspection forward.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk