Background to this inspection
Updated
5 November 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of the Care Quality Commission's response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
This inspection took place on 21 October 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
Updated
5 November 2020
About the service:
Cornmill Nursing and Residential Home is a family run care home, near the centre of Garstang, where all amenities are available. The home is registered for 52 adults, who require support with nursing and personal care needs. At the time of the inspection visit 47 people lived at the home.
People’s experience of using this service:
The service was praised by people they supported and by visiting professionals. People spoke extremely positively about the ways in which the quality of their life had improved and how well they were supported. We were repeatedly told staff made a ‘fantastic’ difference and promoted an exceptional quality of life for people with their outstanding caring attitude.
People’s care and support had been very well planned proactively and in partnership with them. People felt consulted and listened to about how their care would be delivered.
People consistently told us staff continued to be extremely polite, reliable, caring and professional in their approach to their work.
The service continued aim centred on promoting people’s individual and cultural needs. This included outstanding training to support staff in person-centred care and diversity and understanding so staff were aware of what high standards looked like.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
The service worked extremely well in partnership with other organisations to ensure they followed the best practice. The registered manager took a person-centred and holistic approach to meet the health and nursing needs of people who they cared for. This had resulted in exceptionally positive outcomes for people. Risk was managed well to keep people safe from harm.
Meal times were relaxed and organised around people’s individual daily routines. People who required help to eat their meals were supported by caring, attentive and patient staff.
The service used a variety of methods to assess and monitor the quality of the service. These included regular audits and satisfaction surveys to seek people’s views about the service provided. The service continued to seek the views of people and family members through satisfaction surveys, care plan reviews and meetings. Surveys had been returned with 100% extremely positive comments from people.
The service continued to be accredited through the ‘Gold Standards Framework.’ The GSF had annual appraisals to ensure the ‘Platinum’ standard was maintained. They had maintained this achievement for nine years and continued to involve people for their opinions to maintain the award.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
At the last inspection the service was rated outstanding (published 30th November 2016).
Why we inspected:
This was a planned inspection of the service.
Follow up:
The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.