Archived: Maxey House Residential Home

We saw that staff were courteous and polite in the manner. However, we found that more needed to be done both to respect people's needs for privacy and to respond effectively to their individual needs for social activities.

People said or showed us that they received all of the health and personal care they needed. Records confirmed that assistance had been provided in a safe, reliable and responsive way.

Records showed that some of the arrangements used to manage medication were not safe and reliable.

Some people thought that more could be done to make parts of the accommodation more homely. A person said, 'I think some of the hallways and bathrooms are a bit ropy.'

We saw that there were enough care staff on duty to enable people to promptly receive the care they needed.

Records showed that care staff had received relevant training and we noted that staff had the knowledge and skills they needed to care for people in ways that were right for them.

We saw that people could raise concerns and that the provider had a system for investigating and responding to complaints.

Those people who did speak with us said they liked living at the home, that staff members were nice, polite and did everything people needed them to do. They were not able to comment about whether there were enough staff working at the home. We found that staffing levels had not been properly determined and that there were periods when people did not always receive the care they needed.

They said staff members advised them when they were going to do something. We found this usually happened but that staff members did not always tell people before removing protective garments from them.

The home was adequately maintained, although this was reliant on staff members identifying issues. Records detailing checks of equipment and safety systems had not been maintained properly.

People told us that they would be able to make a complaint if they were not happy, but that they had not needed to do this. The service had a policy and procedure to guide people and visitors in how to make a complaint, although it was out of date and did not provide the correct information.