The Grove Residential Home

Updated 6 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 22 March 2021 and was announced.

Updated 6 May 2021

About the service

The Grove Residential Home is a care home providing accommodation and personal care for up to 44 older people. Bedrooms are provided on the ground and first floors, and most rooms can be accessed via a passenger lift. At the time of our inspection there were 37 people living at the service. There is secure access to an accessible newly refurbished garden area.

People’s experience of using this service and what we found

People and their relatives were extremely complimentary about the staff, registered manager and the service they received. One person said, “This place saved my life.” Another person said, “Don’t think I will find a home to beat it, happy and willing to do whatever we want, no criticisms at all.” A relative said, “I cannot praise the home enough, I can’t fault it. The staff are caring and very attentive.”

Health care professionals told us staff supported people in a person-centred way enabling people to live a high-quality life promoting their health and well-being. An occupational therapist (OT) said, “I think it is a lovely home, there is real consistency of staff. Every resident has a voice and are treated very individually.”

Prompt action was taken to respond to people’s changing needs. The provider invested in private health care services to ensure people received immediate support whilst promoting their health. One person said, “My mobility has improved.” People’s views were continually sought and acted on to improve the service.

People received support to maintain their nutrition and hydration with nutritionally balanced meals, snacks and drinks. People were supported to access healthcare services when appropriate for both urgent and routine healthcare.

Following people’s feedback additional activity coordinators were employed to provide cover during the evenings and at weekends. People were provided with a wide range of activities to continue with their hobbies and interests. People were supported to continue to practise their faith and religion. People were supported to maintain contact with their loved ones, with the use of technology.

People were involved as partners in their care, informing staff how they wanted their needs met. Care plans were person-centred and individualised to people’s specific needs and preferences. People’s needs were individually assessed with them at the centre.

Staff knew people well and understood their specific health conditions and how they affected them. People’s likes, dislikes and personal histories were recorded within their care plan. People’s privacy and dignity was protected whilst encouraging people to be as independent as they were able to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged and supported to access the community including voluntary employment at the local hospital.

Medicine administration was safe and people received their medicines as prescribed by their GP. One person had been supported to manage their own medicines safely. Medicine records were complete and staff competency to undertake the administration of medicines had been assessed.

People’s needs had been individually assessed and the registered manager ensured staffing levels were kept above the assessed number of staff; this was to ensure people’s needs could be met promptly. People received care from the same staff team providing people with consistency and continuity of care. Safe recruitment practices were followed to reduce the risk of unsafe staff working with people. Staff received continuous support, supervision and guidance from the management team.

People’s, staff’s and relatives’ views and feedback were sought and acted on. There was an ethos of continuous improvement where any concerns were acted on to improve the service. Quality assurance questionnaires were sent out to gather further feedback alongside regular reviews and forums.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 13 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.