Brightside Supported Living Services

Brightside Supported Living Services is a supported living service. It provides care and support to people with a learning disability or who are autistic, living in a 'supported living' setting, so they can live as independently as possible.

People's care and housing are provided under separate contractual arrangements. The CQC does not regulate premises used for supported living; this inspection looked at people's care and support.

CQC only inspects the service being received by people who are provided with the regulated activity of 'personal care', for example which includes help with tasks such as personal hygiene and eating. Where they do, we also take into account any wider social care provided. There were three people using the service for personal care and they lived in one supported living setting.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The service was able to demonstrate how they were meeting underpinning principles of “Right support, right care, right culture".

Right support:

The model of care and settings maximised people's choice, control and independence and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were aware of and followed best practice and the principles of Right support.

The home was clean, and staff followed infection control guidelines. People's private rooms were personalised with their belongings and items important to them.

Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful life. People had choice and support to pursue interests and hobbies they enjoyed.

Staff safely supported people with their medicines. People were able to access any specialist healthcare when required.

Right care:

People received good quality person-centred care that promoted their dignity, privacy and human rights.

Staff communicated with people verbally, using Makaton and body language. Staff also had the use of pictorial formats to support better communication methods. People could interact comfortably with staff because staff had the necessary skills to understand them.

The service had enough appropriately recruited and skilled staff to meet people's needs and keep them safe. Staff were well supported.

People were protected from abuse as staff had been trained to recognise and report this as necessary.

Right culture:

The ethos, values, and attitudes of management and care staff ensured people led confident, inclusive and empowered lives. People and those important to them, including relatives, were involved in planning their care.

Staff worked well with other health and social care providers.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 24 June 2021and this is the first inspection.

Why we inspected

We undertook this inspection to assess that the service is applying the principles of Right support, right care, right culture and because the service had not been previously inspected since registering with the CQC.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.