9 November 2017
During a routine inspection
At the last inspection in June 2015, the service was rated Good.
At this inspection we found the service remained Good.
Why the service is rated Good.
At the time of the inspection, the service was providing personal care to 20 people.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and their relatives told us staff were caring and kind. Staff demonstrated kindness and compassion for people through their conversations and interactions. People’s privacy and dignity was promoted. People were actively involved in making choices and decisions about how they wanted to live their lives. People were protected from abuse because staff understood what action to take if they were concerned someone was being abused or mistreated.
People received care which was responsive to their needs. People and their relatives were encouraged to be part of the care planning process and to attend or contribute to care reviews where possible. This helped to ensure the care being provided met people’s individual needs and preferences. Support plans were personalised and guided staff to help people in the way they liked.
Risks associated with people’s care and living environment were effectively managed to ensure their freedom was promoted. People were supported by consistent staff to help meet their needs. People’s independence was encouraged and staff helped people feel valued by engaging in everyday tasks where they were able for example peeling vegetables. The registered manager and provider wanted to ensure the right staff were employed, so recruitment practices were safe and ensured that checks had been undertaken. People’s medicines were managed safely.
People received care from staff who had undertaken training to be able to meet their unique needs. People’s human rights were protected because the registered manager and staff had an understanding of the Mental Capacity Act 2005 (MCA). People’s nutritional needs were met because staff followed people’s support plans to make sure people were eating and drinking enough and potential risks were known. People were supported to access health care professionals to maintain their health and wellbeing.
Policies and procedures across the service ensured information was given to people in accessible formats when required. People were treated equally and fairly. Staff adapted their communication methods dependent upon people’s needs for example simple questions and information was given to people with cognitive difficulties and information about the service available in larger print for those people with visual impairments.
The service was well led by a registered manager and provider and supported by a small, dedicated team. There were quality assurance systems in place to help assess the ongoing quality of the service, and to help identify any areas which might require improvement. Complaints and incidents such as medicine errors were learned from to ensure improvement. The registered manager and provider promoted the ethos of honesty and admitted when things had gone wrong. The service kept abreast of changes to maintain quality care.