We carried out a review of the data available to us about Kind Hearts Care Company Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kind Hearts Care Company Ltd, you can give feedback on this service.
Kind Hearts Care Company Ltd is a domiciliary care agency providing the regulated activity of personal care to people in their own homes. The service provides support to older people, people living with dementia and people with a physical disability. At the time of our inspection, nine people were receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People received safe care from staff who knew them well. There was a safeguarding policy in place and the nominated individual and staff knew how to identify and report any concerns.
The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited and pre employment checks carried out. Staff supported people with their medicines. People told us they received their medicines on time.
Staff received induction and training to enable them to meet people's needs. It was the provider’s policy to ensure that the registered manager and care manager developed a rapport with new people before a team of care staff was introduced to the person. We saw that supervisions and field observation meetings for staff were carried out and staff told us they felt supported by the registered manager and care manager to perform their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's nutritional needs were met. They received support to eat and drink enough to maintain a balanced diet.
People were supported in a caring way. The service focused on people's independence and dignity. People were respected as individuals with attention paid to equality, diversity and human rights. There were good relationships between people and their care workers.
The service carried out an assessment of each person's needs and how they liked to be cared for. Care plans included guidance for staff on how to meet those needs. There were processes in place to make sure people received care according to their agreed plans, needs and preferences. The provider responded positively to people's feedback about the service.
The registered manager sought support and liaised with other health and social care professionals when needed. As a result, staff safely and effectively met people's needs. People, family members and staff spoke positively about the management. There were systems in place to monitor, maintain and improve the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 July 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.