Archived: Westgate Residential Home

Updated 26 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one adult social care inspector.

Service and service type:

Westgate residential home is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: The inspection was unannounced.

What we did:

We reviewed information we had received about the service since the last inspection in November 2016. This included details about incidents the provider must notify us about. We also assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. Following the inspection, we contacted health care professionals however were unable to gain views from them.

During the inspection we spoke with four people living at the service and three members of staff, including the registered manager. After the inspection we contacted eight relatives and managed to gain views from two. During the inspection we reviewed two people’s care and support records and one staff file. We also looked at records relating to the management of the service such as incident and accident records, questionnaires, recruitment and training records, policies, audits and complaints.

Updated 26 April 2019

About the service: Westgate is a residential home. It provides accommodation and personal care for up to 10 people. The home specialises in providing a service to adults who have mental health needs. At the time of the inspection there were 8 people living at the service.

People’s experience of using this service: People felt safe and supported by staff who were kind and caring. Staff and the management of the home were approachable and knew people well. People were encouraged and supported to maintain their independence.

• The provider had a lack of systems in place to monitor water temperatures, the recording of medicines, the environment and decoration and infection control. The service was clean and tidy.

• Care plans were personalised and included specific information relating to people’s likes and dislikes.

• Recruitment procedures ensured staff had relevant checks in place prior to starting work.

• People spoke positively about the food provided at the service.

• Visitors were asked to sign in and people had personal evacuation plans in place in case of an emergency.

• Feedback was sought from people and positive comments had been gained.

• Staff had received training and supervision and an annual appraisal.

• People felt comfortable in raising any concerns or issues.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good (November 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Enforcement: We found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Please see the ‘action we have told the provider to take’ section towards the end of the report.

Follow up: We will review the report on actions the provider intends to take following the inspection. We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.