Archived: Sabre Court

People were cared for in a clean and hygienic environment and were able to choose how they managed their own rooms. One person told us 'The environment is the best thing'. Some people living at the service had made a choice not to allow refurbishment in their rooms. We saw a maintenance plan which showed what improvements were planned or had been made to the service

We found there were enough staff employed to meet the needs of the people using the service. We looked at staff rotas that confirmed that levels of staff had been consistent over time. One person told us, 'I think there are enough staff'. One staff member told us 'I feel that staffing levels are appropriate'.

People told us they knew how to complain and they felt their concerns would be addressed. The service had a comprehensive quality assurance system in place which protected the health, safety and welfare of people using the service. There were clear policies and procedures in place for the running of the service. This ensured that staff had clear pathways to follow.Staff told us that they were had read the policies and procedures.

The paperwork system used by the service was well ordered and accessible. Records were up to date, regularly reviewed and audited in line with Data protection Act 1998 principles.

We found that people that used the service gave written and/or verbal consent to care and support or that they declined it, depending upon what they needed support with and when. We found that people had their care needs assessed, planned for and met. People had their basic nutritional needs met and received their medication according to the prescribed instructions.

We found that people were supported by staff that had been safely recruited and supervised and that people had a simple system in place to make complaints about the service of care and have them resolved.

We found that there was a general lack of enthusiasm from people that used the service and staff, however we found that people were satisfied with their lives and required nothing more from living at Sabre Court. People said, "I have nothing to complain about", "I make my own decisions about life" and "I don't particularly speak much with anyone else here, but I am satisfied with things the way they are".