Mrs A and Mr R Brooks - 5 Everton Road

Updated 15 February 2024

Mrs A and Mr R Brooks - 5 Everton Road, is a residential care home registered to provide personal care for up to 15 people. The service is set out as a collection of 4 shared houses which are near each other. The service specialises in the care of people who have a learning disability and/or autism. At the time of our inspection there were 15 people living at the service. We carried out an assessment of the service which started on 22 February 2024 and completed on 15 March 2024, to check if the service had followed their action plan since the last inspection and now met legal requirements. A site visit to gather people’s experiences and observe care practices was carried out on 22 February 2024. We looked at 13 quality statements; Learning culture, Safeguarding, Involving people to manage risks, Safe environments, Infection prevention and control, Safe and effective staffing, Medicines optimisation, Shared direction and culture, Capable, compassionate and inclusive leaders, Freedom to speak up, Governance, management and sustainability, Partnerships and communities and Learning, improvement and innovation. We spoke with 14 people and 8 relatives about their views on the service provided. We spoke with 8 members of staff including the nominated individual and the provider representative. We received feedback from 1 health professional. We reviewed a range of records including 3 care plans and records relating to the governance of the service. At our last inspection in May 2023 the service was rated requires improvement. At this assessment the service was scored good.

Updated 15 February 2024

The service demonstrated how they met the underpinning principles of right support, right care, right culture. People had choice and control over their lives. Staff supported them in the least restrictive way and in their best interests; the systems in the service supported this practice. People received personalised care and support built around their needs and wishes from a staff team who knew them well. There were sufficient numbers of staff to meet people’s needs, recruitment systems had improved. Staff training required reviewing to ensure staff received refresher training in line with best practice guidance. People were protected from the risk of abuse. People told us they felt safe. Staff knew how to recognise and report abuse, they told us they would not hesitate to report any concerns to the management. Risks to people were assessed and managed, people were involved in their risk assessments. People were involved in the management of their medicines. Although the systems in place to manage people’s medicines had improved, we identified some areas that still needed some improvement. There were systems in place to share learning. Infection prevention control measures were in place, however cleaning records needed to be implemented to demonstrate cleaning had been completed. There were a range of checks in place to ensure the environment was safe. There were improvements to the systems in place to monitor the standard of care provided at the service, further plans were in place to fully embed the processes into the governance system. The service had a culture that was open, inclusive, empowering and person-centered. Staff were positive about their work, the people they supported and how they were supported by the managers. Staff ensured people received the care and treatment they needed. There were examples of good partnership working. Staff felt confident to speak up and that they would be listened to. People were supported to achieve positive outcomes.