We carried out a review of the data available to us about CA Case Management Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about CA Case Management Ltd, you can give feedback on this service.
CA Case Management Ltd is a domiciliary care agency, specialising in the provision of case management services for people with brain injuries and their families. This includes providing comprehensive care and therapy packages, tailored to meet people's individual needs . CA Case Management Ltd provide personal care to adults and children with physical disabilities in their own homes. At the time of this inspection, 30 people were receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care from staff who knew them well. There were safeguarding policies in place and the registered manager and staff knew how to identify and report any concerns.
The service had enough staff to meet the needs of the people using the service. Staff had been safely recruited.
Medicines were managed safely and administered by trained members of staff. Staff observations and competency checks were carried out.
Staff had access to personal protective equipment (PPE) and there were effective infection prevention and control measures in place.
People were supported to have maximum choice and control of their lives and staff supported them, in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives told us staff were kind and caring. They provided care and support to people in a respectful and dignified way.
People's individual nutritional needs were met. They received support to eat and drink enough to maintain a balanced diet. No-one at the service was receiving end of life care.
The management team were committed to providing a high-quality service to people, striving for continuous improvement. Systems were in place to monitor the quality of the service people received.
The registered manager understood their responsibilities and worked in an open and transparent way. Relatives were aware of how to approach the registered manager to raise concerns or complaints. One relative said, “We get on really well and the registered manager is in regular contact with us which is very helpful.” Another relative said, “Absolutely brilliant team and the registered manager comes in every month and ask us if everything is okay, so no problems.”
The registered manager sought support and liaised with other health and social care professionals regularly, as a result, staff met people's need safely and effectively.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 June 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.