We carried out a review of the data available to us about SeaShell (Epping Forest & Harlow) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SeaShell (Epping Forest & Harlow), you can give feedback on this service.
SeaShell (Epping Forest & Harlow) provides personal care and support to people who require assistance in their own home. At the time of our inspection nine people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We received positive feedback on the service. One person said, ‘‘The registered manager is very kind and considerate and the staff always go above and beyond for us.’’
Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People were cared for and supported by staff who had received appropriate training. There were systems in place to minimise the risk of infection. There were safe medicine procedures for staff to follow.
Staff had a good understanding of people’s preference of care, staff promoted people’s independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to eat and drink enough to ensure they maintained a balanced diet. People and their relatives were involved in the planning and review of their care. The registered manager had effective policies to respond to complaints and these were handled well.
The provider had monitoring systems in place to ensure they provided good care, and these were kept under regular review.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The service was registered with us on 02 July 2021 and this is their first inspection.
Why we inspected
This was a planned inspection because the service had not been inspected or rated.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.