Eternity Care Ltd

Updated 22 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

An inspector and an Expert by Experience carried out this inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 12 July 2023 and ended on 27 July 2023. We visited the location’s office on 12 July 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 5 people and 3 relatives about their experience of the care provided. We reviewed a range of records. This included 3 people's care records, with accompanying documentation. We spoke with 8 members of staff, including the registered manager, nominated individual and support staff. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Updated 22 August 2023

About the service

Eternity Care Ltd is a domiciliary care agency providing personal care to older people and people living with a dementia. At the time of our inspection there were 11 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People spoke positively about the care they received from the service. Staff had friendly but professional relationships with people and helped them to achieve positive care outcomes. People and relatives were encouraged to take part in care planning.

Medicines were managed safely. Risks to people were assessed and addressed. Staffing was monitored to ensure people received safe support. The registered manager was going to review how rotas were monitored to reduce the risk of missed calls. Safe recruitment processes were in place. People were safeguarded from abuse. The provider had effective infection prevention and control systems.

Staff were supported with regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People’s needs were effectively assessed and reviewed on an ongoing basis.

People received personalised support, which was regularly reviewed by them and their relatives. Staff were knowledgeable about people’s support needs. The provider had a clear complaints process, which was shared with people and relatives.

People, relatives and staff spoke positively about the management and leadership of the service. Feedback was sought and acted on. Regular checks were carried out to monitor and improve the support people received. Effective partnership working was taking place with a range of external professionals.

Rating at last inspection and update

This service was registered with us on 1 September 2021, and this is the first inspection.

Why we inspected

We inspected this service to give it a rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.