The Care Quality Commission
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Archived: Starcare West Cheshire Branch

Overall: Good read more about inspection ratings

The Old Chapel, 13 Victoria Road, Chester, Cheshire, CH2 2AX (01244) 313576

Provided and run by:
Starcare Limited

Important: This service was previously registered at a different address - see old profile
Important: The provider of this service changed. See new profile

All Inspections

20 October 2022

During a routine inspection

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Starcare West Cheshire Branch is a domiciliary care service providing personal care to 168 people at the time of the inspection. A small number of people who used the service had a learning disability.

Not everyone received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided.

People’s experience of using this service and what we found

Right Support:

People were involved in developing their care plans which were person-centred. These were updated when people chose and when care needs changed. Systems were in place to manage risks to people's health and wellbeing and medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff knew people well and trusting relationships had been formed.

Right Care:

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity; understanding and responding to their individual needs.

People received good quality care and support because appropriately trained staff could meet their needs and wishes.

Right Culture:

The service was well-led, and staff felt well-supported by an open and honest culture. The management team were committed to developing the service to improve the lives of people who used the service.

The registered manager had developed positive working relationships with other professionals and organisations to ensure positive outcomes were achieved for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 October 2020 and this is the first inspection.

The last rating for the service under the previous provider was good, published on 15 December 2020.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.