We carried out a review of the data available to us about Citywide Care Agency Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Citywide Care Agency Ltd, you can give feedback on this service.
About the service
Citywide Care Agency is a domiciliary care agency providing care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of our inspection, 3 younger adults with disabilities were receiving personal care from the agency. No one with a learning disability was using the service. However, we have still assessed the service provision using the principles of Right support, right care, right culture.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support
The service supported people to make choices, and have control and independence. The staff provided personalised care which reflected people's choices and needs. People were supported to pursue their interests at home and in the local community. People received their medicines safely and as prescribed. People's care was well planned and staff followed these plans.
Right Care
The staff understood people's cultural needs and respected these. Staff were kind, caring and compassionate. People's privacy, dignity and independence were respected. The staff understood how to recognise and report abuse. There was good communication with people using the service, staff and other stakeholders.
Right culture
People using the service and their relatives were happy with the agency. They liked the staff and had good relationships with them. Staff felt supported and had the training, support and information they needed. The registered manager knew people and staff well. They provided personalised contact and allowed people to express their views about the service.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 23 September 2021 and this is the first inspection.
Why we inspected
The inspection took place based on the date the provider registered the service with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.