Archived: The Goddards Home From Home Care

Updated 14 September 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 18 August 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in.

The inspection was completed by one adult social care inspector.

Before the inspection we looked at the information we held about the service. . We checked to see if the provider had submitted any statutory notifications. Notifications are documents that the registered provider submits to the Care Quality Commission (CQC) to inform us of important events that happen in the service.

We did not ask the provider to submit a Provider Information Return (PIR) as the inspection was planned at short notice. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we spoke with the registered manager and a health professional involved with the person’s care. We spoke with the person who used the service and we visited them in their own home. After the inspection we spoke with one care worker.

We also spent time looking at records, which included the care records for the person who used the service, the support worker recruitment, induction, supervision and training records and records relating to the management of the home.

Updated 14 September 2017

The inspection took place on 18 August 2017 and was announced.

The Goddards Home from Home Care is registered for the regulated activity of personal care. The service provides support to people in their own home or in a supported living environment.

The Home from Home service was set up to look after people who moved from their sister service (The Goddards) to independent living. We were informed by the registered provider that the service currently looked after one person in independent living accommodation.

The person received 16 hours care from the service and also had input from the ‘Creative support team’ who operated the supported living accommodation.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

People were supported by care workers who understood the importance of protecting them from harm. Care workers had received training in how to identify abuse and report this to the appropriate authorities.

Care workers were provided with support and training to develop their skills and knowledge and to meet people’s holistic needs.

People were supported to access health care professionals when needed.

People were supported to have maximum choice and control of their lives and care workers provided care and support in the least restrictive way possible; the policies and systems in the service support this practice.

Care workers had a good understanding of people’s needs and were kind and caring.

People told us they had no concerns regarding care workers respecting their dignity and upholding their right to privacy.

People were supported and encouraged to be independent and to live fulfilling lives. They were supported to enjoy activities, events and interests of choice.

Systems and process were in place to record and evaluate any accidents, incidents and complaints should they arise.

People who used the service, and those who had an interest in their welfare and wellbeing, were asked for their views about how the service was run.

Regular audits were carried out to ensure the service was safe and well run.

Further information is in the detailed findings below.