17 November 2022
During a routine inspection
About the service
365 Care Solutions Ltd provides supported living services to people with a learning disability or autism and people with mental health needs. At the time of our inspection the provider operated 2 of these services, 1 based in the London Borough of Hammersmith & Fulham and 1 in the London Borough of Harrow. Staff provided 24 hour support in each service. 1 was a house where 3 people lived, the other was a house where up to 4 people lived. There were 2 people living there at the time of our inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Only 2 adults were receiving personal care at the time of our inspection.
Right Support
Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome. Staff supported people to meet their health needs and worked with other agencies to do so.
Staff aimed to help people have a meaningful everyday life by supporting them to take part in activities at home, in the community and online. People were supported by staff to pursue their interests.
There were infection prevention and control practices arrangements in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; policies and systems in the service supported this.
Staff enabled people to access health and social care support at home and in the community.
Right Care
Staff had training on how to recognise and respond to safeguarding concerns, but not all staff were clear on how to report and share information appropriately about such concerns. We have made a recommendation about promoting safeguarding adults awareness.
Staff received training on how to support people.
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. Staff knew and understood people and responded to their individual needs.
People's support plans reflected their preferences and needs to promote their wellbeing and enjoyment of life.
Staff communicated with people in ways that met their needs.
Right Culture
The provider operated monitoring processes to ensure people consistently received good quality care and support.
People and those important to them were involved in their care.
The provider had a clear vision for the service based on improving people's quality of life.
People received compassionate and empowering care that was tailored to their needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 July 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made a recommendation about promoting safeguarding adults awareness.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.